We Want You to Be Happy With Your Purchase

If you’re not satisfied with your order, we’re here to help!

1. Eligibility for Returns

• Return requests must be made within 7 days of receiving your order.
• The item must be unused, unwashed, and in its original packaging.
• Custom or personalized items are non-refundable.

2. Return Process

To initiate a return, contact us at support@thepottersclothing.com with your order number and reason for return.

3. Refunds

• Once we receive and inspect your item, we will notify you of the refund status.
• If approved, a refund will be issued via your original payment method within 5–7 working days.

4. Shipping Costs

Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.